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Mental Health Care in the Comfort of Your Home
March 26, 2020

At Endeavors, our top priority is taking care of vulnerable populations in need. While COVID-19 is an evolving situation, we are committed to providing high-quality mental health care services to Veterans and military families through our Steven A. Cohen Military Family Clinics.

While our operations have transitioned to working 100% remotely, we will continue to meet the urgent needs of our clients. To our communities in San Antonio, El Paso, and Killeen, we want to assure you we will continue to provide care at our Steven A. Cohen Military Family Clinics via Telehealth to support our Veterans and their families.

Telehealth offers face-to-face video therapy that addresses everything from depression, and anxiety, to post-traumatic stress, sleep problems, adolescent behavioral issues, relationship and family stress, and more. Telehealth is confidential and highly effective. You can do it from your home or from any private space using your computer, tablet, or smartphone. Clients also have access to case management support and local referrals to help with other stresses like unemployment, finances, housing, and legal issues.

We know with all of the uncertainty in the world right now, there is a need for mental health services. You can get the care you need from the comfort of your home when you need it most.

What Do You Need for Telehealth?

To connect, clients need a secure internet connection and a device such a smartphone, computer, or tablet with audio and video capabilities. We use secure, private, HIPAA-compliant video conferencing software to ensure confidential services.

 

How Do I Make a Telehealth Appointment?

To make an appointment or if you have any additional questions, call 833-286-8387. Or, contact us by phone at any of our three Steven A. Cohen Military Family Clinics.

SAN ANTONIO | 210-399-4838 | [email protected]

EL PASO | 915-320-1390 | [email protected]

KILLEEN | 254-213-7847 | [email protected]

Endeavors COVID-19 Operations Update 03/16/2020-

This afternoon the President released new guidelines for the public in order to slow the spread of coronavirus, including closing schools and avoiding groups of more than 10 people, discretionary travel, bars, restaurants and food courts.

Endeavors has decided to expand our work from home policy to all staff except mission essential personnel beginning tomorrow, Tuesday, March 17th.This will significantly limit administrative personnel at our location, while allowing us to meet the urgent needs of our clients. 

Endeavors will continue to closely monitor the Coronavirus (COVID-19) situation and re-evaluate operations as needed. We are closely monitoring County and City Metropolitan Health Authorities, where we operate as well as information from the Centers for Disease Control and Prevention (CDC)

Because of the service our staff provides every day, Endeavors has a critical role to play in the communities we serve. We must continue to fulfill our mission while ensuring the safety of both our employees and our clients. Here’s our promise:

  • Our business hours will remain in effect Monday – Friday and our main business phone line (210-431-6466) will be answered from 9 am – 5pm.
  • Remote employees have access to phones and emails; and will respond to clients, our partners, and the public during normal business hours.
  • If you have a scheduled meeting or appointment occurring tomorrow through the next 60 days, we will reach out to you with available options and alternatives including tele-health and phone conferences.
  • Although the majority of our workforce will be working remotely, our operations will continue.
  • At this time, Endeavors will postpone all scheduled public and office events for the next 60 days or through mid-May. We will re-evaluate and provide updates once they become available.

Because this situation is evolving rapidly, our operating plans may change. We will continue to communicate with you via email, our social media channels, and of course by phone for our clients and partners. Thank you for continuing to work together with us as we continue our mission to serve people in need.

Endeavors Response to Coronavirus (COVID-19) 03/13/2020

Endeavors is closely monitoring the COVID-19 situation at all our operating locations, in addition to monitoring the Centers for Disease Control and Prevention (CDC), the Counties, and City Metropolitan Health Authorities, where we operate.

Currently, there are confirmed cases in metro areas where Endeavors operates. We have developed a wide range of contingency plans to prepare for and protect our clients, staff, and community.

Our Status

Although no cases of COVID-19 have been confirmed at any of our facilities, we have developed remote operating procedures to include providing telehealth should the situation warrant closing our offices.

Because of the service our staff provides every day, Endeavors has a critical role to play in the communities we serve. We must continue to strive to fulfill our mission by serving vulnerable people in need during times of crisis.

Our Promise

We will continue to notify our community immediately should any of our employees or clients contract the virus or come into direct contact with a confirmed positive individual. As you know, many of our local health authorities are taking steps to prevent the introduction and spread of COVID-19 in our communities. Each of you can help by sharing the information below:

Take simple actions to slow the spread of respiratory infections. Stay home when you are sick, wash your hands often for at least 20 seconds with warm water, avoid touching your face, cover your cough with your arm or a tissue, and disinfect surfaces regularly.

What are the symptoms? Patients with confirmed coronavirus have reportedly had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath

Fight misinformation. Understand that people released from quarantine or isolation do not pose a risk of infection to other people. Endeavors will continue to provide ongoing updates. Endeavors is providing COVID-19 resources and proper hygiene information based on the Center for Disease Control (CDC) guidelines.

Frequently Asked Questions

How does COVID-19 spread?
People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth, which spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose, or mouth. People can also find COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. It is essential to stay more than 1 meter (3 feet) away from a person who is sick.

Should I worry about COVID-19?
Illness due to COVID-19 infection is generally mild, especially for children and young adults. However, it can cause serious illness: about 1 in every five people who catch it need hospital care. It is, therefore, quite reasonable for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

We can channel our concerns into actions to protect ourselves, our loved ones, and our communities. First and foremost, among these actions is regular and thorough hand-washing and good respiratory hygiene. Secondly, keep informed and follow the advice of the local health authorities, including any restrictions put in place on travel, movement, and gatherings.

Are Endeavors operations closing?
Endeavors will remain open, and appointments will continue as we maintain our mission to serve people in need during times of crisis, as long as conditions allow. Endeavors will promote telehealth services to our Military Family Clinic clients and telework for our staff where the situation dictates, such as school closures. Staff is encouraged to stay home when they are sick and maintain proper hygiene care. We will continue to provide ongoing updates as the situation evolves.

Will clients need to move out of housing?
No, Endeavors apartments and housing units will remain open. However, clients and staff are encouraged to engage in social distancing. Any large tours scheduled have since been canceled.

Will Endeavors’ events continue?
At this time, Endeavors will be postponing any scheduled life skills workshops, tours, classes, and social events. We do encourage social distancing when interacting with others. We will continue to provide ongoing updates as the situation evolves and will provide notices of rescheduled dates.

Additional ongoing proactive efforts include:

Deep Cleaning – Staff in our facilities department have initiated expanded cleaning and disinfecting of public spaces. Hand sanitizer is available at offices throughout Endeavors when supply is available.

Water for Clients & Staff – Water fountains located in Endeavors offices will be prohibited from use and offices are encouraged to bring their own reusable containers. Bottled water can be purchased, if there is a need. Staff and partners will continue to have access to water filtration devices located in the break rooms.

Awareness – Our Communication department has launched a public health awareness and educational campaign, with posters and digital signage displayed prominently in all offices, via email, and on our social media channels.

We will continue to work together to support our communities during this stressful time.

Sincerely,


Jon Allman
President and CEO

For COVID-19 updates, please contact:
Shannon Gowen
Chief Marketing Officer
Endeavors
210-431-6466 x126
[email protected]